Taste of Punjab (“Taste of Punjab,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, use our mobile application, communicate with us through WhatsApp, Instagram, Facebook, or other platforms, or place an order with us.
1. Information We Collect
We may collect information that you provide directly to us, including:
- Your name
- Phone number
- Email address
- Delivery address and saved delivery addresses
- Order details and order history
- Loyalty points balance and loyalty transaction history
- Tiffin meal plan information
- Food preferences, dietary requests, or special instructions
- Information you provide when communicating with our team or AI assistant
- Other information necessary to process and fulfill your order
When you visit our website or use our services, we may also automatically collect certain technical information, such as your IP address, browser type, device information, operating system, and information about how you interact with our website or application.
2. Our Mobile App
Taste of Punjab offers a mobile application for iOS and Android that allows customers to create an account, browse our menu, place orders, save delivery addresses, manage tiffin meal plans, and access other account and ordering features.
Account Creation and Sign-In
Our mobile application may allow you to create an account or sign in using third-party authentication services such as Google Sign-In and, where available, Apple Sign-In.
When you use these services, we may receive and store information provided by the applicable authentication provider, such as:
- Your name
- Email address
- A unique identifier associated with your account
Taste of Punjab does not receive or store your Google or Apple password. Authentication is handled directly by the applicable authentication provider and is subject to that provider’s terms and privacy policy.
Order and Account Information
When you use our mobile application, we may collect and store information associated with your account and orders, including:
- Your name and phone number
- Delivery address(es), including addresses you choose to save for future orders
- Order history and order details
- Loyalty points balance and loyalty transaction history
- Tiffin meal plan information
- Special delivery instructions and preferences
- Other information necessary to provide our services
We use this information to manage your account, process orders, arrange deliveries, provide customer support, and operate our loyalty and tiffin meal services.
Payments
Payments made through our mobile application may be processed by Stripe, a third-party payment processor.
Taste of Punjab does not receive or store your full payment card details. Payment information is handled directly by Stripe in accordance with its security practices and privacy policy.
You should review Stripe’s privacy policy for information about how Stripe collects, uses, and processes payment information.
App Permissions
Our mobile application may request certain permissions from your device when required to provide specific features or functionality. These may include notification permissions and other device permissions supported by the application.
You can manage or revoke these permissions at any time through your device settings. Disabling certain permissions may affect the availability or functionality of some app features.
3. Orders and AI-Assisted Communications
Taste of Punjab may use an automated AI assistant to communicate with customers through WhatsApp and other supported communication channels.
Our AI assistant may help:
- Answer questions about our menu and services
- Collect order information
- Collect delivery details
- Assist with customer inquiries
- Help coordinate orders and deliveries
- Provide general information about our services
Information you provide during these conversations may be processed and stored as necessary to respond to your request and provide our services.
AI-assisted responses may not always be perfect. Customers may request assistance from a human representative when available.
4. WhatsApp, Instagram and Facebook
Customers may communicate with Taste of Punjab through third-party platforms, including WhatsApp, Instagram, and Facebook.
Information shared through these platforms may be processed by both Taste of Punjab and the applicable platform provider. Your use of these platforms is also subject to their respective terms and privacy policies.
5. How We Use Your Information
We may use collected information to:
- Process and fulfill food orders
- Arrange deliveries
- Manage customer accounts
- Manage tiffin meal plans
- Manage loyalty programs and points
- Communicate with customers
- Respond to questions and requests
- Provide customer support
- Improve our food, services, website, mobile application, and customer experience
- Maintain and operate our technology systems
- Prevent fraud, abuse, or unauthorized activity
- Comply with applicable legal requirements
6. Sharing Information
We may share information when reasonably necessary with service providers that help us operate our business, including:
- Technology and software providers
- Communication and messaging platforms
- Payment processors
- Delivery providers
- Hosting providers
- Authentication providers
- Customer support and business service providers
- Other vendors that assist us in providing our services
We may also disclose information when required by law or when reasonably necessary to protect our customers, business, systems, or legal rights.
We do not sell your personal information for monetary consideration.
7. Payment Information
Where payments are processed through third-party payment providers, your payment information may be handled directly by those providers.
Taste of Punjab does not intend to store complete payment card information on its own systems.
8. Food Allergies and Dietary Information
If you provide information about food allergies, dietary restrictions, or food preferences, we may use that information to help process your request or order.
However, providing allergy or dietary information does not guarantee that food will be completely free from allergens or cross-contact.
Customers with serious food allergies should contact Taste of Punjab before placing an order.
9. Cookies and Website Technologies
Our website may use cookies and similar technologies to operate the website, understand usage, improve performance, and provide functionality.
Please see our Cookie Policy for additional information.
10. Data Security
We take reasonable measures to protect the information we collect against unauthorized access, use, alteration, or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
11. Data Retention
We may retain customer information for as long as reasonably necessary to:
- Provide our services
- Process and maintain business records
- Maintain account and order history
- Resolve disputes
- Comply with legal and regulatory obligations
- Prevent fraud or abuse
- Enforce our agreements
The specific retention period may vary depending on the type of information and the purpose for which it was collected.
12. Your Privacy Rights
Depending on applicable California or other privacy laws, you may have certain rights regarding your personal information.
These may include the right to request:
- Access to certain personal information we hold about you
- Correction of inaccurate information
- Deletion of certain personal information
- Other rights provided under applicable privacy laws
To make a privacy request, please contact us using the contact information provided below. We may need to verify your identity before completing certain requests.
13. Delete Your Taste of Punjab Account
You may request deletion of your Taste of Punjab mobile application account and associated personal data by emailing us at info@tasteofpunjab.us with the subject line “Account Deletion Request.”
For security and verification purposes, please send the request from the same email address associated with your Taste of Punjab account.
What Gets Deleted
When your account deletion request is processed, we will delete the personal information associated with your account, including:
- Your account profile, including your name, email address, and phone number
- Saved delivery addresses
- Your loyalty points balance
- Your loyalty points transaction history
- Other personal information associated with your mobile app account, where applicable
What May Be Retained
Your order history may be retained for up to 3 months after an account deletion request for accounting, tax, record-keeping, and legal compliance purposes.
After the applicable retention period, the retained order history will be permanently deleted, subject to any information we are legally required to retain for a longer period.
Processing Time
Account deletion requests are generally processed within 10 business days.
We may contact you using the email address associated with your account if additional information is required to verify or process your request.
14. Third-Party Services
Our website, mobile application, and services may rely on third-party providers for functions such as authentication, payments, communications, hosting, analytics, delivery, and other business operations.
These third parties may process information according to their own privacy policies and terms.
Your interactions with third-party platforms and services are also subject to their respective terms and privacy policies.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.
Any updates will be posted on this page with a revised “Last Updated” date.
Your privacy choices and account deletion
You can request deletion of your app account through Account → Delete my Account or by following the instructions on our Account Deletion page. California residents can learn about their rights and submit requests through our California Privacy Rights page. Contact us at info@tasteofpunjab.us.
16. Contact Us
For privacy-related questions, requests, or concerns, please contact:
Taste of Punjab
Email: info@tasteofpunjab.us
Location: California, USA